Spector Pro - Frequently Asked Questions

1. Will Spector Pro work on my PC?

Yes, as long as you are running Windows XP, Windows Me, Windows 98, Window 2000 or Windows NT 4 or above and have a Pentium-based CPU running at 150 MHz or faster.

2. How much memory is appropriate for Spector Pro?

Spector Pro will run with 32M of memory, but we suggest 64M of memory or more for optimal performance.

3. How much disk space does Spector Pro take?

This depends on many factors, such as how frequently you set Spector Pro to save your screen snapshots, whether you save in full color or 4-bit grayscale, and how many days you allow Spector Pro to record before automatically getting rid of files. It also depends on how heavily you use your PC. A typical 8-hour day of recording will take about 10-20M of hard disk space.

4. How does Spector Pro protect my child from Internet pedophiles?

While Spector cannot stop all pedophiles from going after children on the Internet, it provides a great deterrent, and allows you to be aware that such activity has been attempted.

One of the biggest deterrents to pedophiles is getting caught. If a pedophile has an online conversation with your child, Spector Pro will record that conversation. If the pedophile divulges their phone number or address, you will see that in Spector Pro.

If you see that your child has had such a conversation, you will be able to take the appropriate action to stop that from happening in the future. Further, if a pedophile suspects that he/she is being recorded, they will quickly move on to another target. As more and more people use Spector Pro, pedophiles will begin to notice, and most likely stop going after children, at least on the Internet.

5. Is Spector Pro like the Internet filtering programs?

No. We at SpectorSoft do not believe that filters are very effective. They too often don't catch the web sites you want to stay away from, and they often prevent you from visiting completely legitimate sites.

We believe that recording what people actually do is the best way to keep them from inappropriate sites. When people know they may be watched, they are much more careful about what they do.

6. Can I use Spector Pro and an Internet filtering program at the same time?

Yes.

7. Will Spector Pro work with my other PC applications besides the Internet?

Yes. Spector Pro records PC activity for all of your applications, including word processors, spreadsheets, financial programs, databases, communications, and even games. If you are concerned about how much time your employees are spending playing games at work, you'll be able to see exactly how they are spending their time with Spector Pro.

8. Am I allowed to install this software on somebody else's computer?

You may only install Spector Pro, Spector or eBlaster on a computer that you own. Before you install the software, you must agree to use it only on a computer you own.

9. Should I inform my employees or others that they are being monitored?

Yes. The SpectorSoft software license agreement requires that you inform anyone you may monitor with SpectorSoft products.

10. But, if I tell them, I'm afraid they will try to circumvent the software.

That is why Spector Pro has a super Stealth feature. When installed in Stealth mode, Spector Pro does not show up as an icon, does not appear in the Windows system tray, does not appear in Windows Programs, does not show up in the Windows task list, cannot be uninstalled without the Spector Pro password which YOU specify, and Spector Pro does not slow down the operation of the computer it is recording.

11. Does Spector Pro come with a money-back guarantee?

If Spector Pro does not perform as advertised, please notify us within 72 hours of purchase. Our customer support staff is available 7 days a week, and we will do our very best to make sure the product performs properly. Assuming you have notified us within 72 hours of purchase, if we are unable to resolve the issue within 3 days of your notifying us, we will refund your purchase price in FULL. Please note that we do not provide refunds for simply changing your mind.

12. How easy is Spector Pro to install and use?

We have designed Spector Pro to be very easy to install and use. Installation should take less than two minutes. After that, you click on the Record button to start recording PC and Internet activity and a Playback button to review recorded activity. If you want to get more sophisticated, Spector Pro makes that easy too with simple menus and online help.

13. I would like to purchase and download Spector Pro on the computer I am currently using, but install it on another computer. Is this possible?

Yes, as long as the other computer is owned by you. Please do not install Spector Pro on a computer you do not own, as you may violate state or local law by monitoring the activities of property that does not belong to you.

When your purchase is complete you will be given a download link and serial number. This will allow you to download and install Spector Pro from any computer connected to the internet. Alternatively, you can save the Spector Pro installation file to a CD-R and then use the CD to install on another computer.

Please note that the software license for Spector Pro allows for one installation per purchase. If you would like to install Spector Pro on more than one computer, please call our office toll-free at (888) 598-2788 and ask for multiple license pricing.

14. What is the difference between Spector Pro, Spector and eBlaster?
Which product is right for me?

Let's assume that you are a parent who wants to monitor the Internet activity of your children and that you will be installing on the computer your children use.

If you have access to this computer frequently, and can check the computer for a few minutes once or twice a day to see what you children have been doing online, then Spector is probably the more appropriate product for you because it will be able to SHOW you in EXACT detail what they have been doing. (E-mails, chat conversations, instant messages, web sites visited, keystrokes typed -- Spector records all of this by continually taking snapshots of what is on the computer screen and allowing you to play back these snapshots at your convenience.)

On the other hand, if you will only have occasional access to the computer your children use, and yet you want to see basic reports of the web sites they are visiting and transcripts of their chat sessions, then eBlaster is likely the more appropriate product for you.

That is because eBlaster records chat conversations, keystrokes typed and the names of web sites visited and can notify you via e-mail as frequently as every 30 minutes. So, if you are at work for many hours a day while your children are home from school using the Internet, then you can automatically be notified via e-mail what they are doing.

Many of our customers choose to get BOTH Spector and eBlaster because they want the convenience of the detailed snapshots that Spector provides, but they ALSO want to know when at work what their children are doing online at home, and they don't want to wait until they get home to find out.

For a detailed comparison chart of all SpectorSoft Products and their Features, click here.

15. I know Spector Pro works for a dial-up connection. I have a cable modem. Will Spector Pro still work?

Yes. Spector Pro works independently of how you connect to the Internet. Whether your connection is with AOL, via modem dial-up, using cable modem or DSL, or simply using a proxy server or local area network connection, Spector Pro is guaranteed to work.

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POWERFUL Enough for Business, EASY Enough for Families

Spector Pro and eBlaster use the same advanced technology trusted by businesses, schools and government agencies worldwide. Yet it’s so easy to use, you’ll be up and running regardless if you use it at home or at work.

COMPLETELY INVISIBLE “Stealth” Technology

The most advanced stealth technology available ensures that our keystroke loggers are protected from everyone except those with authorized access. They will not appear in the Start Menu, Add/Remove Programs, Task Manager, Running Processes, System Tray, Registry, or on the Desktop — there aren't even any visible files!

The ONLY Software Backed by
24/7 Live Support via Phone, Email and Chat

While other solutions APPEAR to offer live support 24/7, ONLY SpectorSoft provides LIVE phone support, LIVE email support and LIVE chat support 24 hours a day, seven days a week, with trained domestic representatives.